Step 1: scope, tailor and propose
We typically start with a webinar to walk through the features of FleetGO (formerly known as DreamTec Systems) and see where it can add value to your business.
Tell us about any specific issues so we can tailor a plan that works for you.
Finally, we submit a costed proposal and project plan according to our review of your internal pricing and stock management process.
Step 2: build and test proposal approved!
There are now two possible scenarios:
Meter Tracking only
We supply the device with
easy-to-follow instructions for
self-installation and dashboard
access. No matter how many
units you purchase, you can rely
on our ongoing support and
troubleshooting.
Full Mobile Fleet Management
We provide a more hands-on
process with a dedicated project
manager to guide you through
implementation.
ERP Build
We can liaise directly with your ERP provider to build the interface, so that
there’s complete clarity on:
- System requirements and functions
- Data specifications
- Format requirements
- Permissions to be granted etc.
Our Quality Promise
FleetGO has integrated with over 50 ERP packages. Our team
carries out five weeks of intensive system testing to guarantee compatibility
and performance.
Step 3: train, pilot and refine
It’s time to see FleetGO in action,on the road and in your driver’s hands.
We ride along with one of your drivers, monitoring daily tasks and demonstrating how the system supports operations in real time. At this stage, we can still incorporate refinements and suggestions, and we remain on-site until you are fully confident in using the solution.
As part of our ‘train the trainer’ approach, your pilot driver becomes the lead trainer for the rest of the fleet. This ensures ownership, encourages engagement and enables a smoother transfer of knowledge across the organisation.
We also provide on-site dashboard training for your office team, ensuring that everyone is comfortable with the functionality and able to maximise the value of the system’s features.
The new system is piloted for several weeks, during which we troubleshoot any issues and provide continuous feedback to our development team. Only once everything is fully optimised do we complete the final handover.
Step 4: install and deploy
Once you have your finished system, we’ll issue:
- An individual SLA that clearly sets out customer support provisions and
billing arrangements. - A data integration document for your ERP provider that details file structures,
field layouts, values and descriptions. - A handy ‘cheat sheet’ for in-cab troubleshooting.
The hardware is then installed across the full fleet, either by us or your internal
garage team. It’s a simple set-up and we only need to mount the cradle for the
handheld computer. Unlike many competitor solutions, our system links up to
your existing meter printer.
Step 5: hypercare
For the next six weeks, we provide ‘hypercare’ – intensive technical and customer support for your driver and office teams.
Quite simply, we’re fully on call for any questions, advice, and troubleshooting. Some competitors go quiet as soon as implementation is complete. We’re as easy to reach and involved as ever.
Step 6: ongoing support
Once your teams are comfortable and confident, we switch to ongoing
support mode and stay there for as long as you choose FleetGO.
We pride ourselves on exceptional customer service and our ‘One Call to Fix’
mantra means that 98% of customer issues are resolved on the first call.
And if we can’t provide a solution straight away, we give you a set time
(usually within two hours) for a solution.
We DON’T fob you off with a ticket. We stay focused on the problem
until it’s fixed.
Step 7: continuous improvement
Adding value is central to the FleetGO approach. We regularly
implement new functionality and use customer feedback to develop
innovative features that keep your fleets moving forward.
We never treat your requests or feedback as a cost to be charged. It’s
always an opportunity for us to add updates, enhancements and
reviews that add value.
